Frequently asked questions.

What is Durable Medical Equipment (DME)?

Durable Medical Equipment (DME) refers to medically necessary equipment that provides therapeutic benefits to patients with mobility issues, chronic conditions, or post-surgical recovery needs. Examples include orthopedic braces, walkers, crutches, and post-surgical recovery aids.

What types of orthopedic equipment do you provide??

We specialize in orthopedic medical equipment, including:

• Braces & Supports (knee, back, ankle, wrist, elbow)

• Post-Surgical Recovery Equipment (walking boots, slings, compression therapy)

• Mobility Aids (walkers, crutches, canes)

• Pain Management Solutions (cold therapy units, TENS units)

Do I need a prescription to get orthopedic equipment?

Some orthopedic equipment, like braces and post-surgical supports, may require a doctor’s prescription for insurance coverage. However, many items can be purchased without one.

 Does insurance cover the cost of orthopedic medical equipment?

Most private insurance plans, Medicare, and Medicaid cover medically necessary DME with a valid doctor’s prescription. We assist in verifying insurance eligibility and handling billing paperwork.

Can I pay out-of-pocket if my insurance doesn’t cover the equipment?

Yes! We offer flexible payment options for those without insurance coverage or for items that are not covered by insurance.

How long does it take to receive my equipment?

If your equipment is covered by insurance, the process may take 3-7 business days depending on verification. If purchasing out-of-pocket, we offer same-day or next-day shipping on in-stock items.

How do I know what size brace or support I need?

Each product comes with a size guide, and our specialists are available to help you select the best fit for maximum comfort and support.

How do I care for my orthopedic equipment?

Proper care ensures durability. Follow these general guidelines:

• Braces & Supports – Hand wash with mild soap and air dry.

• Walking Boots & Shoes – Wipe with a damp cloth; avoid excessive water exposure.

• TENS & Cold Therapy Units–Follow manufacturer instructions for cleaning and maintenance.